Courier terms & delivery liability

Handover procures a vetted regional courier for each order. Handover is not currently a branded partner of any single named courier — the app refers to this generically as our courier network until an account is formally contracted. Pricing shown to buyers is based on realistic, published courier rates so the numbers you see reflect what delivery actually costs, even while that account is being finalised.

• Every parcel carries R1 000 of free cover by default.
• For items priced above that, Handover automatically adds declared-value cover — the cost is passed straight through to the buyer at 2% of the value above R1 000 (plus VAT), with no Handover margin on it.
• Total cover per parcel is capped at R30 000. Any value above that cap is not covered, however much cover is purchased.

Report any damage or shortage within 48 hours of delivery, with photos of the item and packaging. Claims made after that window are unlikely to be honoured by the courier.

Standard courier liability cover does not reach certain categories of goods, regardless of declared value or packaging. If you’re selling or buying any of the following, treat it as uninsured in transit:

• glass, ceramic or perspex items
• jewellery or precious metals
• liquids
• batteries
• motor vehicle parts
• wood or furniture
• solar, generator or inverter equipment
• perishables or frozen goods
• cash, documents or negotiable instruments
• second-hand electronics not in original packaging
• artwork or antiques
• weapons or ammunition
• live animals

Parcels are also limited to 1m × 1m × 1m and 50kg.

To collect and deliver a parcel, Handover shares the pickup and dropoff names, addresses, and contact numbers you provide with the courier network handling that order — only what’s needed to fulfil the delivery. This is processed in line with the Protection of Personal Information Act (POPIA). See our privacy policy for how Handover itself handles your information.